Registration Desk & ID Check:

 

Description: Cheerfully greet attendees and check name/nic against pre-registration list. Also distribute wristbands to those who are over 21 and wish to drink alcohol during the event.

 

If the individual is:

 

Attendee: Provide with t-shirt and/or badge/swag. If they plan on drinking alcohol, check ID and provide with wristband, if of age. Direct into venue.

 

Speaker: Provide with t-shirt and/or badge/swag and contact Amber on the radio and have her come to the reg desk to greet and escort. Direct them to the waiting area off to the side and greet next entrant. You can ID and wristband, if they wish to drink.

 

Sponsor: Contact Mike Shea, Mike Dahn or Amber on radio and have them come to the reg desk to greet and escort. Direct them to the waiting area off to the side and greet next entrant. You can ID and wristband, if they wish to drink.

 

Security Volunteer: Contact Banasidhe or Savant on the radio and have them come to the reg desk to greet and escort. Direct them to the waiting area off to the side and greet next entrant. You can ID and wristband, if they wish to drink.

 

Venue Crew Volunteer: Contact Banasidhe or Savant on the radio and have them come to the reg desk to greet and escort. Direct them to the waiting area off to the side and greet next entrant. You can ID and wristband, if they wish to drink.

 

Media: Contact Mike Dahn on the radio and have him come to the reg desk to greet and escort. Direct them to the waiting area off to the side and greet next entrant. You can ID and wristband, if they wish to drink.

 

ID Check Duties: Verify age by requesting the individual proffer a valid, (non-expired) legal U.S. State ID or Driver's License or Foreign Passport, ID or Driver's License for scrutiny.

 

No ID, no wristband (if they look under 35).

 

You are checking the following:

Age is 21 or over

Picture matches person

Description (ID or license) matches person: height; weight; eye color, approximate age (check against issue date)

ID is not expired (more than 2 months) visibly tampered with, cracked, separated, or altered

Does not say “for novelty use only” on back

You will be verifying IDs from multiple states and countries – if not sure, ASK for assistance

Also feel free to ask questions such as: What is your sign? What month were you born? (should give month as answer, not memorized DOB on card) How tall are you? etc.

You must physically TOUCH their ID. No reading “in the wallet”

 

PERSON MUST HAVE BEEN BORN ON OR BEFORE FEBRUARY 14TH (Mon) OR 15^th (Tues) 1990

 

After ID check, if person is of-age, attach a wristband around their RIGHT wrist. Loose enough to not interfere with circulation, but tight enough that they can't slip it off over their hand. (one or two finger(s) under while applying). Do NOT let them put it on themselves or walk away from the table with a wristband in their hands. Radio call for Savant or Banasidhe if there is any suspicion of fake ID or question of age w/o ID.

 

Keep the spare wristbands out of sight and out of reach of the general public and watch out for social engineering ploys and snatch and grab attempts. Only keep a handful of wristbands out at any given time and make sure they are ON YOUR PERSON.

 

The only folks that have permission to take wristbands away from the table are Mike Dahn/MikD, Genevieve/ banasidhe or Josh/Savant. Mike Shea/pinoles (sponsor wrangler) and Amber (speaker wrangler) are allowed to screen the speakers/sponsors and provide them with wristbands at the table – but they MUST be applied at the table.

 

At all times, be pleasant and affable. If someone gives you a problem, call for Banasidhe or Savant on the radio and we will deal with the issue. It is not your job to ever become confrontational. If a situation arises that you cannot deescalate calmly and with a smile, let us handle it.

 

In case of an ejection from site, security will walk the person out past Reg Desk so that a mark can be placed by the offending name, ensuring that they are not accidentally readmitted at a later time.

 

At all times, be pleasant and affable. If someone gives you a problem, call for Banasidhe or Savant on the radio and we will deal with the issue. It is not your job to ever become confrontational. If a situation arises that you cannot deescalate calmly and with a smile, let us handle it.

 

 

 

Track Monitors: 

 

Description: To provide a constant staff presence in the track rooms. Assist the speakers and A/V and/or other staff as

needed and tidy-up and reset the room between talks. Make sure the speakers start and end their talks within their given

time-frame. Duties: Keep the aisles between chairs as well as the doorway, clear while the talk is in session. These are the

firelanes and exit. Between talks, clean-up empty cups and trash and dispose of properly. By doing this, you are mitigating

trip hazards and ensuring each speaker is provided with a clean, professional room in which to give their presentation.

Depending on the speaker, they may have specific requests for the chair lay-out. Please assist in the setting and/or resetting

of chairs between talks. Make sure each speaker is offered a vessel of water before their talk begins. Check to see if they

have any special requests (ie: does this talk need to be "off the record"? if so, let A/V know not to tape/stream) and fulfill them

to the best of your ability, and/or call Banasidhe to see if we can accommodate them further. Keep an eye/ear out for unruly

participants or hecklers. Call a roamer for back-up if you need help removing someone from your track-room. You are also

the keeper of the time clock. Let the speakers know when it is time for their talk to start and give them 10 minute, 5 minute, 2

minute and stop warnings as they come to the end of their time allotment. Take a room count about halfway through the talk.

This will help us prepare better for future events, as well as give us a good idea as to which topics are more popular/relevant.

Watch for alcohol hand-offs. Everyone that is of-age to drink should have a wristband on. Check to make sure people aren't

sharing their drinks with their underage friends.

In the case of any ejection from site, make sure that both Reg Desk and Banasidhe are made aware of the situation, so that

the person is not later unintentionally readmitted. 

Please remember that you are not a "Goon” you are volunteer event staff. At all times, be pleasant and affable. If someone

gives you a problem, call for Banasidhe on the radio and she will deal with the issue. It is not your job to ever become

confrontational. If a situation arises that you cannot deescalate calmly and with a smile, let her handle it.

 

A/V Monitors:

Description: To assist the A/V crew with taping the tracks.

Duties: Report to the A/V person assigned to your room and ask them what they require of you. Main duties may include, but not be limited to: Starting the video-tape at the beginning and stopping the tape at the end of the talks. Change tapes out between talks. Make sure the tape continues to run for the duration of the talk. Make sure the power supply is not interrupted.

 

 

Roamers:

 

Description: The “eyes and ears” of the event. Your job is to walk around looking and listening for potential situations and deal with them as they arise, answer questions to the best of your ability and provide a sense of “presence” for the event. You will also be assisting the venue crew, on an as-needed basis. Pre-event set-up, resetting rooms between talks, general pick-up, possible restocking of supplies and/or after event clean-up. If they approach you or call for assistance on the radio, please kindly pitch-in and lend a hand.

 

Duties: Roam the venue looking and listening for situations or potential situations, including, but not limited to: unruly or dangerous behavior; drunk and disorderly behavior; arguments/fights; persons passed-out or getting sick; safety issues: slip and fall hazards, spills, unattended alcoholic beverages; empty cups; bio-hazard; attempts to access off-limits areas: staff-only rooms).

 

If you see anyone with glass bottles, escort them to the bar for a plastic cup. We have a NO GLASS policy.

 

Unattended alcoholic beverages should be dumped immediately. We don't need them falling into the hands of minors.

 

Continually check all attendees for proper credentialing. In the case of someone without credentials, escort them to the Reg Desk for check-in.

 

ALL ATTENDEES MUST BE CHECKED-IN THROUGH REGISTRATION. IT IS AN INSURANCE LIABILITY FOR THE EVENT AND THE VENUE IF THEY ARE NOT ON-SITE OFFICIALLY.

 

If you come across a safety hazard, mitigate it! Clean it up, fix it etc. or call someone to assist you and stand-by the situation until help arrives. In the case of a potential slip and fall scenario, call for assistance and keep foot traffic clear of the area until the spill is contained.

 

If someone is intoxicated to the point of losing self-control, but is not causing problems, get them a water, take their drink and get them to sit down and take a “time-out” for 20 minutes. Check on them occasionally. If you think they might get sick, have a trashcan handy for them.

 

If they are drunk and disorderly, call Banasidhe or Savant on the radio and assist them in escorting the person in question from site.

 

If you catch anyone attempting to pick a venue lock, stop them immediately. They have two options. They can surrender their lock-picks for the remainder of the event or they can leave immediately. We have a ZERO TOLERANCE policy on picking venue locks.

 

All individuals who wish to drink will have a wristband on their RIGHT wrist. If you see someone you suspect to be of age drinking alcohol without a wristband, ask them to return to the ID station for a wristband. If they refuse, call Savant or Banasidhe on the radio and stay with the person of interest until one of us arrives. We have a ZERO TOLERANCE policy on underage drinking. If you see someone drinking that you believe may not be of age, even if they have a wristband on, you may either: call for Savant or Banasidhe and have them respond or, you may check their wristband to make sure it hasn't been modified/tampered with and that it is fully intact. If you catch someone with a bad wristband, they are to have the wristband confiscated and they are to be escorted to the Reg Desk to have their name blacklisted and then remove them from site.

 

In the case of any ejection from site, make sure that Reg Desk, Banasidhe and Savant are made aware of the situation, so that the person is not later unintentionally readmitted.

 

Please remember that you are not “Goons”, you are volunteer event staff. At all times, be pleasant and affable. If someone gives you a problem, call for Banasidhe or Savant on the radio and we will deal with the issue. It is not your job to ever become confrontational. If a situation arises that you cannot deescalate calmly and with a smile, let us handle it. 

 

 

Radio Protocols:

 

When using the radio, wait to make sure there is no current radio traffic (at LEAST 10 seconds)

 

If someone else is calling for a response, WAIT until they finish their conversation or they call “traffic clear”

 

When calling on the radio, depress the call button fully, WAIT 1 second, THEN speak. There can be an occasional delay, even without a repeater.

 

When calling someone on the radio IE: You're Reg Desk calling for MikD: Call “Reg Desk to MikD”, NOT “MikD to Reg Desk”. You might cut off the beginning of the transmission and it's better to cut off the name of the person calling vs. the person called. *Yes, this goes against Emergency Response Services (ERS) protocol, but we're not ERS. When ERS sends a call, dispatch is always the respondent, so if you cut the beginning of the call off, they still know who you are calling, they just need to know who is calling them. That is the opposite of this case. We need to know who you're calling. If you cut that part off, it sounds like you're calling yourself.*

 

When calling someone on the radio, wait until they acknowledge your request before transmitting your information. They might be otherwise engaged in a conversation, dealing with a situation, on the phone or have their radio turned down. If they don't answer after three tries, put out an APB on the person in question and a roamer will find them and notify them they are wanted on the radio.

 

Listen to the respondent. If they tell you to “go with your traffic” or “send it” etc., then you may go with your traffic. They may ask you to “stand-by”, or “wait one” or something equivalent in which case, respond with “standing-by” and WAIT until they get back to you. Otherwise, your transmission is about to fall on deaf ears and/or irritate the respondent. If they haven't gotten back to you within a few minutes, you may call back with “still standing-by”, as they may have forgotten to get back to you.

 

Whenever possible, radio traffic should supersede all other conversations. It should only take you a few seconds to complete a radio call and then you can go back to your prior conversation. Dealing with an emergency in progress is always the exception.

 

IF YOU ENCOUNTER A MEDICAL EMERGENCY: If you are a First Responder and feel comfortable taking responsibility, go ahead and take it, but CALL IT IN, so that others can respond to assist with crowd control, helping to administer first aid, calling EMS if necessary, etc. If you are NOT a First Responder or EMT etc. CALL for one immediately, by stating CLEARLY and SLOWLY on the radio “BREAK – we have a medical in progress” stating your location, the nature of the emergency to the best of your ability and a description of the person with the problem and then STAND-BY WITH THE MEDICAL until a First Responder is on scene. They may release you to go back to your former position, or they may ask you for assistance: with crowd control, with first aid, or with calling Emergency Medical Services.

 

IN THE CASE OF A MEDICAL CALLED ON THE RADIO: CEASE ALL OTHER RADIO TRAFFIC THAT IS NOT RELATED TO THE MEDICAL until the First Responder calls “Medical clear”.

 

Unless you know for a FACT that the person you are broadcasting to has a firm grasp of 10 codes and the 10 code protocol you're about to use, use clear speech only. ICS protocols have discontinued the use of 10 codes due to lack of understanding between different ERSs. Don't assume that because you know your local PD 10 codes, that everyone else will too, or that the 10 codes you know will mean the same thing to someone else.

 

When sending a physical description over the radio the following should be included: gender; approximate: height, weight, age; hair color/length/style; clothing; visible tattoos; eye-wear; location.

 

You are responsible for the radio and accessory loaned to you. Be careful with it.

 

All personnel should sit on Channel 1. If you need to have an in-depth conversation, call the person in question to your position, or go to theirs (unless you are stationary/posted IE: Reg Desk, Room Monitor). If that is not possible, take your traffic to Channel 2 or 3. Channel 1 is for short transmissions only.

 

Check your radio frequently, to make sure your volume is up and you're sitting on Channel 1.

 

 

 

 

Greetings & Welcome to SecurityBSides San Francisco,

 

Thank you for volunteering to help make this event a fun, safe environment for all of our participants. Attached, you will find information specific to your position, as well as a Radio Protocol page. Please familiarize yourself with them and let us know if you have any questions.

 

There are several items of interest that apply to everyone concerned. Although some of them may be reiterated in your specific duties, they're also being listed here, for the sake of pounding it into your skulls making sure there's no misunderstanding. ;)

 

 

• Safety First We know, we know, it's really safety third, but in this particular instance, we're going to make an exception. Keep an eye open for safety issues and deal with them accordingly. Trip hazards, spilled drinks, empty cups on the floor. Broken glass, bio-hazard. Generally anything that could cause one of our attendees physical harm or discomfort. They're here to have a good time and learn a few things. it's our job to be aware of their surroundings for them, as they may be enjoying themselves too much to do so.

• No Glass ZERO TOLERANCE If any of you see someone with a glass container, inform them they need to transfer it into a plastic cup immediately and direct them to the bar to do so. If they feel the need to argue the point, call Savant or Banasidhe on the radio and let us deal with them. They may bring glass in, but it must be delivered directly to the bar for safe keeping or transferal.

• No picking the venue's locks ZERO TOLERANCE If any of you see anyone attempting to pick the venue's locks, they have two options: Surrender the pick-set and enjoy the rest of the event or be escorted to the Reg Desk to have their name marked as no reentry and then escorted off-site. Call Savant or Banasidhe for back-up/escort, if needed.

• Medicals have radio priority if there is a medical in progress, all radio traffic not related to the emergency must cease until an all-clear has been called by the first responder that has taken charge of the incident.

• Anyone drinking alcohol must have an official wristband on their right wrist. ZERO TOLERANCE If they are of-age, but bypassed the ID station, inform them they must get a wristband and either escort them, or if you can't leave your post, call for Banasidhe or Savant for assistance. If they are under age, they are to be escorted to Reg Desk, to have their name marked as no reentry, ID'd by both Banasidhe and Savant and then escorted from site.

• Anyone being removed from site should first be brought to the Reg Desk, so that they can be marked as no reentry. Also, make sure that Savant and Banasidhe have both put eyes on the individual(s) in question, so that there is no accidental readmission at a later time.

• Confrontation Under no circumstances should you have to get confrontational with anyone. If someone is being belligerent, argumentative, or can't follow direction, call Banasidhe or Savant and we'll deal with them. Your job is event staff/customer service. You are not goons and should not react as such. “Service with a smile” should be your mantra.

 

Savant is Banasidhe's 1^st lieutenant. If Savant asks you to assist him, asks you to assist someone else, or points you in a different direction, consider it a request from Banasidhe. His word is mine. Also, assist the venue crew when possible. If anyone else asks you to change your game plan, check with us first.

 

That about covers it. Again, if you have any questions, please ask either Banasidhe or Savant and we'll gladly answer.

 

Above all, Have FUN and enjoy SecurityBSides San Francisco!

 

 

Thank you again for your participation and assistance in making this the most enjoyable, successful BSides event yet!

 

-= Banasidhe and Savant – Your BSidesSF Safety & Security Fascists